We have a 30 days return policy for US customers, meaning you have 30 days after receiving your item to request a refund.We don't have extend the return window during for the holidays.
Conditions for return: The items are not the same as shown on the website, damaged, or of poor quality compared to the description.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@canvaschains.com. Please note that returns will need to be sent to the following address: 1125 West Street, Annapolis, MD 21401, United States
If your return is accepted, we'll email you a return shipping label, which you can download and print to use, as well as instructions on how and where to send your package.
You can always contact us for any return question at info@canvaschains.com.
Restocking fee
If the product is incorrect, damaged by the carrier, or defective in another way or customer purchased the wrong product, it doesn't fit, or they no longer want the item there will be no restocking fee.
Return shipping fee
If the product is incorrect, damaged by the carrier, or defective in another way, there will be no return shipping costs.
Exchanges
To exchange the product, we need to receive the product that you have previously ordered, after checking the condition of the eligible product, we will send you an email with instructions on the steps to change the product.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@canvaschains.com.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@canvaschains.com
Cancellation
Customer can cancel their order within 24 hours refunds will be made back to the payment solution used initially by the customer. Please allow for up to 15 business days for the refund transfer to be completed.
