Shipping Policy

By Opulent Weaves & Co LLC — CanvasChains  |  Last updated: June 2025

1. Production & Processing Time

Because we never ship mass-produced items, every order goes through a dedicated printing and quality-check phase before it leaves our facility.

• Production Time: Typically 1–3 business days.
• Daily Cut-off: Orders placed after 6:00 PM (EST) begin production the following business day.
• Operating Hours: Our team works Monday through Friday.

2. Shipping Costs & Delivery Estimates

We offer 100% Free Standard Shipping on all orders within the United States. International orders are welcome too.

3. Tracking Your Order

As soon as your canvas ships from our Denver facility, you will receive a confirmation email with a tracking number.

• How to track: Use 17Track or track directly on our website at canvaschains.com.
• First scan delay: It can take 24–48 hours for the carrier’s system to log the first update — this is completely normal.

4. Taxes, Duties & Customs

• US Customers: The price at checkout is your final price. No unexpected import duties or tax notices upon delivery.
• International Orders: You may be responsible for local VAT or customs fees depending on your country’s regulations. We recommend checking with your local post office if you have concerns.

5. What If My Package Is Delayed or Lost?

We stand behind every delivery. If your tracking has not updated or the window has passed, follow these steps:

1. Check the surroundings first. Carriers sometimes mark a package as “Delivered” up to 24 hours before it physically arrives. Check with neighbors or your building’s front desk.
2. The 20-Business-Day Guarantee. If your order has not arrived within 20 business days of the ship date, we treat it as lost in transit and will either send a free replacement or issue a full refund — your choice.