Privacy Policy

Opulent Weaves & Co — operating as CanvasChains  |  Effective Date: June 1, 2025  |  Last Updated: June 2025

1. Who We Are

This website is owned and operated by Opulent Weaves & Co, trading as CanvasChains — a custom canvas art company based in Denver, Colorado, United States.

• Legal Name: Opulent Weaves & Co
• Trading Name: CanvasChains
• Website: https://canvaschains.com
• Email: info@canvaschains.com
• Phone: (303) 884-1935
• Address: 18590 E 61st Ave, Denver, CO 80249, United States

2. Information We Collect

We collect two categories of information:

A. Order & Account Information — collected when you make a purchase or contact us:

• Full name, billing address, and shipping address
• Email address and phone number
• Payment information (processed securely via PCI-compliant gateways — we do not store full card details)
• Order history and communications with our support team
• Any artwork or images you submit for custom printing

B. Device & Usage Information — collected automatically when you visit our site:

• IP address, browser type, and operating system
• Pages viewed, time spent on site, and referring URLs
• Time zone settings and language preferences
• Cookie identifiers and similar tracking data

3. How We Use Your Information

4. Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business, under strict data-processing agreements:

• ShopBase — our e-commerce platform. View ShopBase Privacy Policy
• Payment processors (e.g., Stripe, PayPal) — for secure transaction handling.
• Shipping carriers — your name and address are shared with carriers to fulfill delivery.
• Google Analytics — for website traffic analysis. View Google Privacy Policy  |  Opt out of Google Analytics
• Email & SMS marketing platforms — only if you have opted in to receive marketing communications.

We may also disclose your information when required by law, court order, or government authority, or when necessary to protect the rights and safety of our business or customers.

5. Behavioural Advertising

We use your information to show you relevant advertisements on third-party platforms such as Facebook, Instagram, and Google. These platforms may use cookies and pixel tags to serve ads based on your browsing behaviour.

You can opt out of personalised advertising through the following links:

• Facebook & Instagram Ad Preferences
• Google Ads Settings
• Microsoft / Bing Personalised Ads
• Digital Advertising Alliance Opt-Out Portal
• Network Advertising Initiative (NAI) — Learn More

6. Text & Email Marketing

We may send you promotional emails or SMS messages only with your explicit consent. By providing your phone number or email address at checkout and opting in, you agree to receive:

• Order status notifications and shipping updates (transactional — always sent)
• Promotional offers, new product announcements, and discount codes (marketing — only with opt-in)
• Abandoned cart reminders (only if you opted in at checkout)

7. Cookies & Tracking Technologies

We use the following technologies to collect Device Information automatically:

• Cookies — small data files placed on your device with a unique anonymous identifier. Learn more about cookies.
• Log files — server logs that record IP addresses, browser types, referring pages, and timestamps.
• Web beacons, tags, and pixels — electronic files that track how you interact with pages and emails.

You can disable cookies through your browser settings at any time. Note that disabling cookies may affect certain features of our website. For full cookie details, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

• Order Information is retained for a minimum of 5 years to comply with tax, accounting, and legal obligations.
• Device & Usage Information collected through analytics tools is typically retained for 26 months (Google Analytics default) before being anonymised or deleted.
• Marketing data is retained until you unsubscribe or request deletion.

You may request deletion of your personal data at any time by contacting us (see Section 13 below). We will honour deletion requests unless retention is required by law.

9. Your Rights (GDPR & CCPA)

For residents of the European Economic Area (GDPR): You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal information (“right to be forgotten”).
• Restrict or object to certain types of processing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

Please note that your information may be transferred to and processed in the United States, which may not have the same data protection laws as your country. We use appropriate safeguards (such as standard contractual clauses) where required.

For California residents (CCPA / CPRA): You have the right to:

• Know what personal information we collect and how it is used or shared.
• Request deletion of your personal information, subject to certain exceptions.
• Opt out of the “sale” or “sharing” of your personal information. We do not sell personal information.
• Non-discrimination — we will not discriminate against you for exercising any of these rights.

10. Do Not Track

Some browsers transmit a “Do Not Track” (DNT) signal to websites. Currently, there is no universally accepted standard for how websites should respond to these signals. As such, our site does not alter its data collection practices in response to DNT signals. You can manage your preferences through the opt-out links in Section 5 and your browser’s cookie settings.

11. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@canvaschains.com and we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.