Return & Refund Policy

Opulent Weaves & Co — operating as CanvasChains  |  Effective Date: June 1, 2025  |  Last Updated: June 2025

1. Our 30-Day Guarantee

We stand behind every canvas we ship. You have 30 days from the date your order is delivered to request a return, replacement, or refund. This window applies year-round, including during holiday seasons, so every customer is treated equally.

2. Eligibility for Returns

To qualify for a return or refund, the following conditions must be met:

• The return request is submitted within 30 days of the confirmed delivery date.
• The item is in its original condition — unused and in original packaging.
• You can provide your order number and proof of purchase.

We accept returns and issue refunds or replacements for the following reasons:

• Item arrived damaged during transit.
• Printing defect or poor print quality that does not match the product listing.
• Wrong item shipped (wrong design, size, or product).
• Item significantly not as described on the website.

3. How to Start a Return

Starting a return is simple. Please follow these steps:

1. Contact our support team at info@canvaschains.com with your Order Number and a clear photo of the item (required for damaged or defective claims).
2. Wait for approval. Our team will review your request and respond within 1–2 business days. We may ask for additional photos or details to expedite the process.
3. Ship your item using the instructions we provide. For approved returns due to damage, defect, or our error, we will provide a prepaid return shipping label at no cost to you.
4. Receive your refund or replacement once we inspect the returned item. Refunds are issued to your original payment method; replacements are shipped within 3–5 business days of inspection.

Return Address:
Opulent Weaves & Co (CanvasChains)
18590 E 61st Ave, Denver, CO 80249, United States

4. Fees & Costs

We believe in transparent, fair shopping. Here is a clear breakdown of every fee involved:

If a return is initiated for a reason outside our responsibility (e.g., buyer’s remorse), we will discuss the most suitable return shipping solution with you on a case-by-case basis. There is still no restocking fee in any scenario.

5. Exchanges & Replacements

The quickest way to get a new item is to let us know what happened. Upon approving your return request, we will:

• Send a replacement of the same design and size at no extra charge, or
• Issue a full refund to your original payment method — your choice.

If you would like a different design, size, or product, we treat it as a new order after the original return is processed.

6. Order Cancellations

We begin production quickly to get your canvas to you as fast as possible. Cancellation windows are therefore limited:

• Within 12 hours of ordering: Full cancellation and refund, guaranteed.
• After 12 hours: Production may have already started. Please contact us immediately at info@canvaschains.com and we will do our best to help, though cancellation cannot be guaranteed.
• After shipment: Cancellation is no longer possible. You may initiate a return once the item is delivered.

7. Refund Process & Timeline

Once your return is received and inspected at our Denver facility, here is what happens:

•  
  Inspection: We inspect the returned item within 1–2 business days of receipt.
•  
  Notification: You receive an email confirming your refund approval or detailing next steps.
•  
  Refund issued: Approved refunds are automatically credited to your original payment method within 3–5 business days of approval.
•  
  Bank processing: Depending on your bank or card issuer, the credit may take up to 10 business days to appear on your statement.

8. International Orders

Our 30-Day Guarantee applies to international customers as well. However, please note:

• If the return is due to damage, defect, or our error, we will cover the cost of a replacement shipped to your location — no return shipment required in most cases.
• If the return is for other reasons, international customers are responsible for return shipping costs and any applicable customs fees.
• We are not responsible for items lost during return shipping unless a carrier-provided tracking number and our approved label were used.
• Import duties or VAT paid at delivery are non-refundable by us, as these are collected by your local customs authority.